DBestChatBot is a software subscription (an AI chatbot for websites). This policy explains how cancellations and refunds work. It applies to payments made to Kolorfirst LLC in US dollars and to payments made in Indian rupees to Social Eyes Private Limited, which provides DBestChatBot to customers in India.
1. Try before you pay
Every account starts on a free trial with no card required, so you can build and test your chatbot before you buy a plan.
2. Cancelling a subscription
- You can cancel any time from Billing in your dashboard, or by emailing support@dbestchatbot.com.
- Cancellation stops the next renewal. Your paid features and remaining credits stay active until the end of the period you have already paid for.
- We do not charge cancellation fees.
3. Refunds
- Duplicate or wrong charges: if you were charged twice, or charged after you cancelled, we refund the extra charge in full.
- Plan not activated: if you paid but your plan or credits were never activated and we cannot fix it within 24 hours, we refund the payment in full.
- Where the law requires it: we always give refunds that applicable law requires.
- Everything else: apart from the cases above, subscription fees and credit packs are non-refundable, and we do not refund unused parts of a billing period. This matches section 2.5 of our Terms of Service.
4. How refunds are paid
Approved refunds go back to the original payment method (card, UPI or bank account). We start the refund within 2 business days of approval. Your bank usually shows it within 5 to 7 business days.
5. Contact
Email support@dbestchatbot.com with your account email and the payment date. We reply within 24 hours. Full company details are on our contact page.