Legal

Terms of Service

Effective May 17, 2026 · Last updated May 17, 2026

These Terms of Service ("Terms") govern your access to and use of the DBestChatBot website at dbestchatbot.com, our chatbot widget embedded on third-party websites, our WordPress plugin, our API, and any related services (collectively, the "Services") provided by Kolorfirst LLC ("DBestChatBot", "we", "us", or "our").

By creating an account, accessing, or using the Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use the Services.

1. Accounts and eligibility

You must be at least 16 years old and able to form a binding contract under applicable law to use the Services. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us at legal@dbestchatbot.com immediately if you suspect unauthorized access.

You agree to provide accurate, current, and complete information during registration and to keep your account information up to date.

2. Subscription plans and credits

2.1 Free trial, Pro, and Agency plans

We offer a 20-conversation lifetime free trial (one-time per workspace, no monthly renewal) and paid subscriptions (Pro and Agency) with monthly AI-credit allotments and additional features. Plan details, pricing, and feature limits are described on our pricing page, which forms part of these Terms.

The Free trial is a one-time 20-conversation allowance granted to each new workspace. It is not a recurring monthly allowance, and creating multiple workspaces to circumvent this cap is a violation of these Terms and may result in suspension.

2.2 Credits — three-tier pricing

On paid plans, AI usage is metered in credits. Each AI response consumes a number of credits based on the model tier selected:

  • Standard models (DeepSeek V3, GPT-4o mini, Gemini 2.5 Flash, Claude Haiku 4.5) — 3 credits per reply.
  • Advanced models (GPT-4o, Claude Sonnet 4.5, Gemini 2.5 Pro, DeepSeek R1) — 10 credits per reply.
  • Premium models (GPT-4.5, Claude Opus 4.5) — 30 credits per reply.

When your credit balance reaches zero, AI responses will pause until the next monthly grant, until you top up with a credit pack, or until you upgrade. The Free trial plan does not use credits — it uses a 20-conversation lifetime cap instead.

2.3 Credit rollover and expiry

Unused monthly credits and one-time credit-pack purchases roll over only while your subscription is active:

  • Active subscriber: Unused monthly-plan credits roll over month to month. Credit-pack purchases remain valid for 12 months from the purchase date.
  • Cancelled or lapsed subscription: If your subscription is cancelled or fails to renew, your unused credit balance remains available for 30 days as a grace period. After 30 days of inactivity on a free plan, your remaining balance is reduced to zero. We retain your account and conversation history for the standard retention period defined by your last paid plan; only the credit balance is affected.
  • One-time packs after subscription ends: If you previously bought a credit pack and then cancelled, the 12-month validity is also conditional on an active subscription. The 30-day grace applies to pack-purchased credits too.
  • Free trial: The 20-conversation trial is a one-time allowance per workspace, not renewable. Starting a new workspace does not reset another workspace's trial.

We may publish, but are not required to publish, advance notice of upcoming credit expiry via email or in-app banner.

2.3 Bring-your-own-key (BYO) mode

You may configure a chatbot to use your own AI provider API key (e.g. your OpenAI, Anthropic, Google, or DeepSeek key) instead of our managed credits. In BYO mode, you are solely responsible for any usage charges billed to you by that provider. Plan-level limits (such as message volume, number of chatbots, allowed domains) still apply regardless of which key mode you use.

2.4 Billing and renewals

Paid subscriptions are billed in advance on a monthly or annual basis via Stripe. Subscriptions automatically renew at the end of each period at the then-current price unless you cancel before the renewal date. You authorize us to charge your payment method for each renewal.

2.5 Refunds

Subscription fees and credit-pack purchases are non-refundable except where required by law or as set out in writing by us. If you cancel a subscription, you retain access to paid features until the end of the current billing period; no pro-rata refunds are issued for partial periods.

2.6 Price changes

We may change prices for new subscription terms by giving you at least 30 days' notice via email or in-app notification. Continued use after the change takes effect constitutes acceptance.

3. Acceptable use

You agree not to use the Services to:

  • Violate any applicable law, regulation, or third-party right
  • Send spam, unsolicited bulk messages, or harassing communications
  • Distribute malware, viruses, or other harmful code
  • Reverse-engineer, decompile, or attempt to extract the source code of the Services
  • Use the Services to build a competing product
  • Scrape, harvest, or collect user data from the Services without authorization
  • Impersonate any person or entity, or misrepresent your affiliation with any person or entity
  • Generate or distribute content that is unlawful, defamatory, obscene, hateful, harassing, or that infringes intellectual property rights
  • Deploy a chatbot that misleads users into believing they are speaking with a human, where such disclosure is required by law (e.g. California BOT Act, EU AI Act)
  • Use the Services to provide medical, legal, financial, or other regulated professional advice without appropriate disclaimers and licenses
  • Circumvent rate limits, usage quotas, or technical restrictions of the Services or any connected AI provider
  • Attempt to reveal another customer's data or workspace contents

We reserve the right to suspend or terminate accounts that violate these rules, with or without notice depending on severity.

4. AI-generated content

The Services use third-party AI models to generate responses based on prompts and visitor messages. AI output may be inaccurate, incomplete, biased, or otherwise unsuitable for any particular purpose. You are solely responsible for reviewing AI-generated content before relying on it and for any business decisions made based on it.

You agree that the Services and AI providers are not a substitute for professional advice (medical, legal, financial, etc.). Do not deploy chatbots that purport to give such advice without appropriate human review and disclaimers.

We do not warrant that AI-generated content is original, non-infringing, or fit for any particular purpose. Two different users may receive similar or identical AI responses to similar prompts.

5. Your content

You retain ownership of all content you submit to the Services, including system prompts, chatbot configurations, uploaded images (avatars), and conversations between your visitors and your chatbots (collectively, "Your Content").

You grant DBestChatBot a worldwide, non-exclusive, royalty-free license to host, store, transmit, display, and process Your Content solely as necessary to provide and improve the Services. This license terminates when you delete Your Content or close your account, subject to commercially reasonable backup retention windows.

You represent and warrant that (a) you own or have the necessary rights to Your Content, (b) Your Content does not infringe any third-party rights, and (c) Your Content complies with all applicable laws.

6. Our intellectual property

The Services, including the website, dashboard, embed widget, WordPress plugin, documentation, branding, and all underlying software, are owned by Kolorfirst LLC and protected by intellectual property laws. Except for the limited rights granted to you under these Terms, no other rights are transferred.

You may not remove or alter any copyright, trademark, or other proprietary notices on the Services. "DBestChatBot" and the DBestChatBot logo are trademarks of Kolorfirst LLC.

7. Widget branding

The chat widget embedded on your visitor-facing site includes a discreet "Powered by DBestChatBot" footer link by default. You may remove this attribution only on Agency plans or higher, or by purchasing a separate white-label add-on.

8. Third-party services and integrations

The Services integrate with third-party providers including OpenAI, Anthropic, Google (Gemini), DeepSeek, Stripe (payments), Meta (WhatsApp Business Platform), Telegram, and others. Your use of these integrations is subject to the respective provider's terms and privacy policies. We are not responsible for the availability, accuracy, or actions of third-party services.

If you connect a WhatsApp Business Account via Meta's WhatsApp Business Cloud API, you agree to comply with the WhatsApp Business Policy, WhatsApp Commerce Policy, and Meta's applicable platform terms.

9. Suspension and termination

We may suspend or terminate your access to the Services at any time, with or without cause, including for violation of these Terms, non-payment, security incidents, or legal requirements. Where practical, we will provide notice and an opportunity to cure.

You may cancel your subscription at any time from the billing settings in your dashboard. Upon cancellation, your account remains in a read-only state until the end of the current billing period, then reverts to the free tier or is deleted at your option.

Sections 4, 5 (last paragraph), 6, 10, 11, 12, 13, and 14 survive termination.

10. Disclaimer of warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; THAT AI-GENERATED CONTENT WILL BE ACCURATE OR RELIABLE; OR THAT ANY DEFECTS WILL BE CORRECTED.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL KOLORFIRST LLC OR ITS DIRECTORS, OFFICERS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY, OR ANY OTHER THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL CUMULATIVE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE FEES YOU PAID TO US IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

Some jurisdictions do not allow the exclusion of certain warranties or limitations on liability; in those jurisdictions, our liability is limited to the maximum extent permitted by law.

12. Indemnification

You agree to indemnify, defend, and hold harmless Kolorfirst LLC, its affiliates, and their respective officers, directors, employees, and agents from and against any claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to (a) your use of the Services, (b) Your Content, (c) chatbots you deploy and their interactions with visitors, (d) your violation of these Terms, or (e) your violation of any third-party right or applicable law.

13. Governing law and dispute resolution

These Terms are governed by the laws of the State of Illinois, United States of America, without regard to its conflict-of-laws principles. Any dispute, claim, or controversy arising out of or relating to these Terms or the Services will be resolved exclusively in the state or federal courts located in Illinois, and you consent to personal jurisdiction in those courts.

You agree to attempt to resolve any dispute informally by contacting us at legal@dbestchatbot.com before filing any formal claim, and to allow us 60 days to address it.

14. Changes to these Terms

We may modify these Terms from time to time. If we make material changes, we will notify you via email or an in-app banner at least 14 days before they take effect. Your continued use of the Services after the effective date constitutes acceptance of the modified Terms. If you do not agree, you must stop using the Services and cancel your subscription before the effective date.

15. Miscellaneous

  • Entire agreement. These Terms, together with the Privacy Policy and pricing page, constitute the entire agreement between you and us regarding the Services.
  • Severability. If any provision is found unenforceable, the remaining provisions remain in full force.
  • Assignment. You may not assign your rights under these Terms without our prior written consent. We may assign these Terms freely.
  • No waiver. Our failure to enforce any right or provision is not a waiver of that right or provision.
  • Force majeure. We are not liable for any failure or delay caused by events beyond our reasonable control (e.g. AI provider outages, internet failures, natural disasters).

16. Contact us

For any questions about these Terms:

  • Email: legal@dbestchatbot.com
  • Company: Kolorfirst LLC
  • Postal:
    Kolorfirst LLC
    c/o Tax Stitch LLC (Registered Agent) — Edward Styrczula, CPA
    8381 Archer Ave
    Willow Springs, IL 60480
    United States
Questions? legal@dbestchatbot.com