Deflect 60-80% of tickets without sacrificing quality.
Your support team's time is too valuable for "what are your hours?" and "how do I reset my password?" The AI answers those instantly, in your brand voice, 24/7. Hard cases escalate to a human with the full transcript already summarized.
67%
avg ticket deflection
< 2s
AI response latency
24/7
always-on coverage
The flow: AI first, human only when it matters.
Visitor asks
Customer types a question in the widget — "How do I cancel?"
AI answers
GPT-4o or Claude responds in your brand voice using your system prompt
Hard case?
AI says "I'll connect you with a human" — fires a Web Push to your team
You get the digest
After 90s of inactivity (or chat close), email with full transcript + AI summary
Every conversation, distilled to 3 bullets in your inbox.
No more reading 40-line transcripts. The AI summarizes what the visitor wanted, what was answered, and what (if anything) needs your follow-up. Click reply → conversation continues.
- Reply-to header set to visitor email — hit reply, they get it
- Full transcript appended for context
- Sentiment detection coming soon (angry → escalate fast)
- Auto-translates non-English chats into your language
New chat — Sarah Chen (sarah@acme.io)
Summary:
- Visitor asked about canceling annual plan mid-cycle
- AI explained refund policy + cancellation flow
- Visitor escalated — wants to keep account but reduce seats
8 messages · 12 minutes · 5 credits used